Resident FAQs
Welcome to the Three Pentacles, PLLC Resident FAQs! Here, you’ll find answers to the most common questions we receive about renting, payments, maintenance, and more. Whether you’re moving in or need help with an existing issue, we’ve got you covered. If you can’t find what you’re looking for, feel free to contact us, we’re always here to help!
Lease & Move-In/Out
Simply complete the online application. Make sure to have all required documents ready, such as proof of income and ID.
Unfortunately, we cannot hold a property without a completed application and deposit. However, we’ll work with you to expedite the process if you’re seriously interested!
Applicants must be at least 18 years old to apply for a lease. If you’re under 18, you’ll need a co-signer.
Co-signers are typically required for applicants with limited rental history, low income, or poor credit. We’ll let you know during the application process if a co-signer is needed.
If you’re on a joint lease, you’ll need to discuss your move-out plans with your roommate. The lease can be adjusted once both parties agree, but any lease changes require approval from us.
We require a minimum 60 days’ notice in writing before you plan to move out. Please refer to your lease agreement for any specific move-out terms.
The property should be cleaned and free of all personal belongings. Any damage beyond normal wear and tear may result in deductions from your security deposit.
You can request a lease extension or month-to-month arrangement 60 days before your lease ends. We’ll review availability and get back to you with options.
Subleasing is generally not allowed without prior written approval. Any new roommates or tenants must be approved and added to the lease.
Rent & Payments
We accept payments through debit card, credit card, ACH transfer, and e-check via our online portal. You can also pay rent directly from your smartphone by downloading our AppFolio App from the Apple App Store or Google Play Store. Alternatively, you can mail a paper check. For those who prefer paying in cash, payments can be made at participating locations like 7/11, CVS, Walgreens, and Kroger. However, if you plan to pay in cash, please contact us in advance so we can provide you with a payment slip, which is required to properly record your payment in our system.
No, at move-in, you’ll only need to pay the first month’s rent and a non-refundable move-in fee, usually equal to half (50%) of one months rent. We typically do not collect security deposits, unless otherwise specified in your lease.
Rent is due on the 1st of each month. A grace period of 5 days may apply, depending on your lease, but late payments are subject to fees after that.
Late payments will incur a late fee as outlined in your lease agreement, typically starting on the 6th day of the month.
If your payment is declined, you will be charged a returned payment fee, and your account may be suspended until payment is resolved.
A single missed rent payment may result in late fees, but eviction will not occur immediately unless the issue persists. Please communicate with us if you’re having trouble paying.
We accept payments through debit card, credit card, ACH transfer, and e-check via our online portal. Alternatively, you can mail a paper check. For those who prefer paying in cash, payments can be made at participating locations like 7/11, CVS, Walgreens, and Kroger. However, if you plan to pay in cash, please contact us in advance so we can provide you with a payment slip, which is required to properly record your payment in our system.
Yes, you can easily set up automatic payments through the online portal to ensure rent is paid on time each month.
If you’re unable to pay the full rent, please contact us as soon as possible to discuss a payment arrangement.
Utilities are typically not included unless specified in your lease. Tenants are usually responsible for electricity, water, gas, and trash services.
Security Deposits
Yes, your security deposit is refundable, provided the property is in good condition and there are no damages or unpaid rent.
You should expect your security deposit to be refunded within 30 days after moving out, assuming the property passes inspection.
Deductions may be made for damages, cleaning costs, or unpaid rent. Any deductions will be itemized and communicated to you.
Yes, even if you’ve paid a non-refundable move-in fee, you are still responsible for any damage to the property beyond normal wear and tear. The move-in fee covers administrative and move-in costs, but it does not replace the security deposit, which is typically used to cover damage or unpaid rent. If any damage occurs during your tenancy, you may be required to pay for repairs, even if you didn’t provide a security deposit.
Maintenance & Repairs
We handle repairs for issues related to normal wear and tear. Tenants are responsible for repairing damage they cause.
Submit your maintenance request through the online portal or contact our office directly. We’ll get back to you promptly! You can also submit maintenance requests directly from your smartphone by downloading our AppFolio App from the Apple App Store or Google Play Store.
Emergency maintenance includes flooding, broken locks, or no heat during winter. Non-emergency issues can be reported via the online portal.
Non-emergency issues are typically addressed within 2-7 business days, while emergency repairs are handled immediately.
We ask that you do not pay out-of-pocket for repairs without our prior approval. Unauthorized repairs may not be reimbursed.
Depending on your lease, you may be responsible for lawn care and snow removal, while we handle pest control and major landscaping. Please check your lease agreement.Â
Please get a written approval before making any changes or improvements to the property. Unapproved alterations may result in damage claim, and/or deductions from your deposit.
Pets
First check your lease agreement to see if pets are allowed. If allowed, then please submit a pet application for approval before bringing a pet into your home. Not all pets are permitted, and we may require a pet deposit.
Yes, there may be a pet deposit and/or monthly pet rent, depending on the type and size of your pet.
Yes, we have breed and weight restrictions for pets. Please check your lease or ask us for more information.
For a service or emotional support animal, we require documentation from a licensed healthcare provider.
General Living
To add or remove someone, please submit a written request to us for approval. All changes require a lease amendment and must be signed by all parties.
Parking rules very from a property to a property. Please refer to your lease for specific parking details.
Packages are typically delivered to your door. Ensure your delivery address is up-to-date for smooth deliveries.
For after-hours emergencies, please contact our emergency maintenance line, or call 312-607-4646 for urgent issues, such as water leaks or power outages.
If you’re locked out, call our after-hours lockout service. A small fee may apply for lockout assistance.
Yes, renters insurance is required for all tenants to protect your personal property and provide liability coverage.